MyChart Patient Portal
If you need help enrolling in MyChart or have questions, please contact us.
- Phone: 1.855.520.5151
- Monday – Friday, 8 a.m. – 6:30 p.m., excluding holidays
- MyChart Quick Start Guide (PDF)
ON THIS PAGE
MyChart Mobile App | About MyChart | MyChart Billing | Paperless Statements
Two-step verification is an extra layer of security used to verify the identity of the person accessing the account. Two-step verification for your MyChart account will require you to login with your username and password and then enter a single-use code that will be sent to you via email or text message.
There is a free MyChart mobile app available for both Apple and Android devices. With the mobile app, you are not required to be in front of a desktop or laptop computer to access the benefits of MyChart.
The MyChart mobile app allows patients to:
- Access medical records
- View test results
- View appointments
- Request prescription refills
- View past visit summaries
- Access medical records
- View test results
- Message your care team
- Request prescription refills
- Request an appointment
- View appointments
- Pay bills online
- Schedule a mammogram
- See FAQ section below for instructions
- Mammogram self scheduling is only for those with a UW Medicine or Fred Hutch MyChart account
Get Test Results
Most test results are displayed in MyChart as soon as they are available. While our clinicians check results often, you are likely to see new results before your provider has seen them. Your providers office will contact you if the results require a change in your care. Unless you have urgent concerns, please wait a few days before contacting your provider's office about results. For more information, read Test Results, Open Notes and the Cures Act.
Fred Hutch at EvergreenHealth patients please note: results for labs drawn at EvergreenHealth will still be accessed through your My Navigator profile and will not be available on MyChart.
Communicate With Your Care Team
MyChart will provide you with a secure platform to communicate with your provider.
For non-urgent messages only. To report symptoms or if you have in-depth questions about your care, please call your care team.
Access Your Medical Records
MyChart will provide you with a secure platform to access your medical records. All of your personal health information is private. Creating a MyChart account is free for all patients. While there is no charge for most MyChart messages, replies that require medical expertise and more than 5 minutes of your provider’s time may be billed. You can also use MyChart to manage vital aspects of your care.
MyChart Frequently Asked Questions
All patients of Fred Hutch and UW Medicine clinics who are over the age of 18, and teens age 13-17 with certain limitations.
MyChart Teen Accounts
Teens aged 13-17 can sign up for a MyChart teen account and their parents or guardians can sign up for proxy access to view their teen's health record. Due to Washington state privacy laws, both teens and their proxies will have a limited view of teens' health records.
Teens and their proxies can:
- Send confidential messages to their care team, including medication refill requests
- Request, schedule and cancel appointments
- View upcoming appointments, check in online and complete questionnaires
- Join video visits
- View immunizations
Access by teens and their proxies excludes:
- Test results
- Medications
- Visit summaries and provider notes
- Medical, surgical and social history
View All Teen and Proxy Account Features
Teens and their guardians can fill out a Medical Record Request to get access to their full health record via phone, email or regular mail.
MyChart Proxy Access
MyChart proxy access enables a parent, legal guardian or other caregiver to access a patient’s health record. Adults may also grant access to another adult.
Different types of proxy access are available depending on the patient’s age and circumstances.
Children Aged 0-12
Parents and legal guardians with proxy access to children ages 0 through 12 will have full access to their child’s record.
This will automatically transition to limited proxy access when the child turns 13 years old.
Teens Aged 13-17
Due to laws for patient privacy, parents and legal guardians with proxy access to teen patients aged 13-17 will have limited access to their teen's record.
Proxy access will be automatically terminated when the teen turns 18 years old.
For teen patients with severe cognitive impairment, please discuss the possibility of full proxy access with your primary care provider at a clinic visit.
If you receive treatment at both Fred Hutch and the UW Medicine, you may be familiar with UW Medicine's eCare. The eCare portal will be transitioning to MyChart as well.
You are able to link your existing MyChart account with your Fred Hutch MyChart account so that you are able to access each account with the same user ID and password.
At this time, MyChart is only available in English.
Most test results are displayed in MyChart as soon as they are available. While our clinicians check results often, you are likely to see new results before your provider has seen them. Your providers office will contact you if the results require a change in your care. Unless you have urgent concerns, please wait a few days before contacting your provider's office about results.
It is important to have your health care End-of-Life documents available to your healthcare team. These records include:
- POLST (Physician Orders for Life Sustaining Treatment)
- Power of Attorney for Health Care
- Living Will
- Advance Directives
As a new patient at Fred Hutch Cancer Center, you will receive a Supportive Care Questionnaire through MyChart. Follow the steps below to locate and fill this out.
Finding the Supportive Care Questionnaire (SCQ)
Follow the steps in the PDF below to locate the Social Determinants of Health Screening Questionnaire in MyChart.
Finding the Social Determinants of Health Screening Questionnaire in MyChart
MyChart Message Billing
MyChart is an easy and convenient way to stay in touch with your care team. Over the past few years, MyChart has also become another way to seek medical advice, rather than coming in for an appointment. This has resulted in a significant increase in the number of messages our providers receive.
To account for the medical advice and expertise provided through MyChart, UW Medicine will be billing for some medical advice responses that provide care or consultation that otherwise would have been done through a clinic or telemedicine appointment. These medical advice messages enable you to receive care via MyChart without making an appointment for every care need. This applies to patients at Fred Hutch as well.
MyChart Billing Frequently Asked Questions
While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider’s time will be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services.
You and/or your insurance will not be billed for the following types of MyChart messages:
- Scheduling an appointment
- Requesting a prescription refill
- Questions that lead to an appointment
- Questions related to a visit you had in the last seven days
- Questions about billing
- Messages that take less than five minutes of your provider’s time to answer
- Messages initiated by your healthcare team
While most MyChart messages will not be charged, replies that require medical expertise and more than five minutes of your provider’s time may be billed, as we do for other medical services. Types of messages that may be billed include:
- Requests for new medications
- Questions about new symptoms or problems
- Questions about news or journal articles
- Changes to a chronic condition
- Requests to fill out medical forms
- Requests for new referrals
If a MyChart message is billable, we will first bill your insurance provider, as we do for other medical services. These messages can be viewed as a kind of virtual consultation, like an in-person appointment. If a MyChart message incurs a charge, it will be billed as we do for other medical services.
Anticipated costs vary based on insurance coverage:
| Insurance Plan | Out-of-Pocket Cost of a medical Advice Message |
| Medicare | $14-$52 |
| Medicaid | $7-$28 |
| Private Insurance | Most private insurance carriers cover this at little to no cost to patients. If covered, copays, co-insurance, and/or deductibles may apply. |
| No Insurance or Not Covered by Insurance | $27-$98 |
Note: Costs are subject to change periodically. Financial Assistance applies to MyChart medical advice message charges.
Depending on your insurer, the costs may be covered at 100% or you may receive a bill which may represent a copay, coinsurance and/or deductible. Contact your insurer to learn your out-of-pocket cost for a medical advice message. If the insurer asks for a “CPT code,” the codes typically used are 99421, 99422 and 99423.
If you do not have insurance or the service is not covered by insurance, you will receive a bill which may include a 30% discount if eligible.
Financial assistance (based on gross income of 0-300% of the Federal Poverty Level), provides full coverage of out-of-pocket costs for professional fees such as MyChart medical advice messages.
If you need help paying your bill, whether you have insurance or not, you may qualify for financial assistance. For more information about financial assistance or to receive a cost estimate, visit UW Medicine Billing and Insurance or contact Patient Accounts & Support Services by calling 206.520.0400 or 1.855.520.0400. Fred Hutchinson Cancer Center patients may call 206.606.6226 (option 1) or submit questions via MyChart.
As with any in-person appointment or medical service, costs can vary depending on the amount and level of expertise required to ensure the best possible treatment and patient outcome, as well as each patient’s insurance coverage.
Yes. Financial assistance applies to professional fees, including medical advice MyChart messages. Your gross income must fall within 0-300% of the Federal Poverty Level for financial assistance to apply to full coverage of out-of-pocket costs. If you have questions about your specific situation, you can request more information 206.744.3084 or visit UW Medicine Financial Assistance.
UW Medicine provides financial assistance for eligible patients based on gross family income. More information and the financial assistance application is available at UW Medicine Financial Assistance.
No. Patients will only be billed for medical advice messages that they initiate. If your clinician sends you a message asking for information or giving you an update on a topic you didn’t start, you won’t be billed.
Requests for referrals to support services (e.g., physical therapy, nutrition services, etc.) that are related to an existing treatment plan, such as ongoing cancer treatment are not considered “new” referral requests, generally take less than 5 minutes of a clinician’s time and would not be billed.
Yes, this affects all patients using MyChart, including those receiving care at Fred Hutch. Fred Hutch patients who have questions may call 206.606.6226 (option 1) or submit questions via MyChart.
Paperless Statements
As of July 16, 2023, UW Medicine and Fred Hutchinson Cancer Center have enrolled all active MyChart users in paperless statements and will no longer mail paper statements.
- You will receive notifications via your preferred communication methods when you have a new statement.
- You can continue to pay your bill securely through MyChart, by phone or by mailing a check.
- You will receive notifications via your preferred communication methods when you have a new statement. You may continue to pay your bill securely through MyChart, by phone or by mailing a check.
Why paperless statements?
Paperless statements give you a convenient and secure way to see your account balance through MyChart. Paperless statements are also eco-friendly by replacing the monthly statements you receive in the mail.
What if I don’t have a MyChart account?
If you don’t have a MyChart account, you will continue to receive paper statements in the mail.
If you opened your MyChart account before July 16, 2023, you will begin receiving paperless statements on July 16, 2023.
If you don’t have a MyChart account, you can sign up for a MyChart.
What if I would like to continue receiving paper statements?
If you prefer paper statements, you can opt out after July 16, 2023. For more information on opting in and out of paperless statements, visit our instructions page.
How to set up paperless statements
If you would like to opt-in to paperless statements, please follow the instructions at the link below.
Paperless Statements Frequently Asked Questions
For Fred Hutch MyChart users who are responsible for paying the balance of an account(s), the default means of receiving your bill will be set to paperless on July 16, 2023. As of this date, paper statements will not be mailed. If you prefer paper statements, you can easily login to MyChart after July 16, 2023, and choose to receive paper statements. Instead of paper statements, patients will receive an electronic message in MyChart.
Yes. Opting out of paperless statements is easy:
- Log into your MyChart account
- Navigate to the Billing Summary
- For each account listed, select View Account Details
- On the right panel is a section for Paperless Billing, select Update
- Click the button Receive Paper Statements
If you do not have an active MyChart account, you will continue to receive paper statements. If you would like to sign up, visit MyChart and then choose Sign Up Now. If you make the change before July 16, 2023, you will automatically be set up to receive paperless statements.
If you have not viewed your first two statements in MyChart, a paper statement will be mailed to you.
Fred Hutch believes in doing our part to reduce paper consumption. In addition, many patients have requested this option as it allows convenient access to statements as well as multiple options for paying your bills. Everyone still has a choice; we are just choosing the default to be paperless statements.
It may be because you do not have notifications turned on. Please check your notifications settings by logging into MyChart and navigating to your Communication Preferences or calling the UW Medicine Patient Accounts and Support Services team at 206.520.0400 or 855.520.0400.