Misgendering, making assumptions
“We’ll never know about disparities in terms of outcomes and quality of care until we collect the data,” Heffner said. “It’s not just a research issue. It’s about providing good quality care. If you’re going to have a credible conversation as a clinician about somebody’s sexual health, for example, you can’t just make assumptions.”
Even something as simple as knowing someone’s pronouns immediately provides more compassionate, culturally attuned care.
“Understanding what terminology patients use when referring to themselves and their bodies and following their lead is part of providing respectful care,” she said. “Some people might prefer the word chest to breast, for instance.”
Heffner speaks from a place of authority. Diagnosed and treated for early-stage breast cancer last year, she experienced several missteps during her care. No one asked her about her sexual orientation, for instance. Or her pronouns.
“The first interaction I remember was going online to fill out a form and having to pick either male or female as a gender,” she said. “That’s not very welcoming for people who don’t use binary terms.”
Other incidents stuck with her as well: being misgendered in a waiting room; having a provider completely ignore her wife during a visit; lugging a pink folder around to all her appointments.
In the documentary Trans Dudes with Lady Cancer, breast cancer survivor Yee Won Chong and ovarian cancer survivor Brooks Nelson, transmasculine best friends diagnosed within weeks of each other, touch on a number of issues trans patients experience during cancer including transphobia, misgendering and deadnaming.
Even insurance coverage and cancer prevention screenings can be impacted by heteronormative bias, with some insurance codes now correlated with gender (think “well woman” exams).
Making institutions more welcoming
“Going through treatment and surgeries for cancer is already a pretty stressful experience, so cultural competency among health care providers is really important,” Chong said in an interview, offering the following tips for cancer providers.
- Don’t make assumptions about your patients’ sexual orientation or gender identity.
- Don’t be afraid to touch a trans patient’s body.
- “Degenderize” anatomy whenever possible.
- Just accept that there will be awkwardness.
How do you make institutions more welcoming to the LGBTQ+ community?
“It’s always a good practice for providers to ask the patient, ‘Who’s here with you today?’” Heffner said. “And to just understand someone’s gender identity and pronouns. And look at medical forms, which are often the first interaction people have with a health care organization.”
In other words, a cancer center’s website or intake form can act as a welcome mat — or a slammed door. Ditto for the men/women labels on restroom doors and gendered clinic names.
“There are minimal things that can make a huge difference to how people feel about navigating a space,” said Triplette. “When a staff person shares their pronouns first, that can make it more comfortable. Many LGBTQ+ people will walk into a medical space and expect the worst — that they’ll be discriminated against, that they’ll have to explain themselves and face resistance. These are real experiences people have had, and they may avoid care to not have them again.”
LGBTQ+ patients with cancer mainly just want to feel seen and accepted, the researchers said.
“That was the thing that meant the most to the patients we talked to,” Triplette said. “They want to feel that they’re going to a clinic or provider that affirms their identity.”
Having loved ones treated as family members is a part of that.
“During breast cancer treatment, one nurse declared, ’It’s lovely when our friends come with us, isn’t it?’” Turner said of her experience. “She immediately assumed Shell was a friend and not my partner. I had to think about coming out again. I was also terrified they wouldn’t let her come see me if something went wrong. She wasn’t ‘family,’ despite having been together for nearly 10 years.”