Bias-busting tips from the
Office of Community Outreach and Engagement
Are there things patients can do to ensure better care? Community health educator Dante Morehead suggests the following.
- Bring someone to appointments. Doctors spend more time with Black patients who bring a companion or caregiver with them.
- Get a second opinion. Doctors should accept and encourage it if you want one.
- Say something if you can. If you feel you’ve been treated unfairly, speak up, but don’t jeopardize your care. You may have to wait until after you’ve found a new doctor.
- Manage your team. Try to have at least one or two people on your team who look like you or are people of color, whether it’s a nurse, pharmacist, medical assistant or case manager.
- Share your story. If you’ve suffered racial bias in cancer care, sharing your story can help, Morehead said. “You never know who is listening,” he said. “Your story has meaning and it’s valuable, and it helps to shed light on these dark places.”
- Speak out as an ally. If you witness racial bias at a cancer clinic, call it out. “It costs you nothing to be an ally,” Morehead said.
Establishing trust against a backdrop of bias and neglect is a tall order, but Masembe is up for it.
“I can bridge that gap in communication between the patient and the providers,” he said. “Sometimes, the doctors tend to look at the numbers, the labs, the protocols and forget there are other contributing factors stressing out our patients like loneliness, dealing with the stress of the disease, fear of death. I’m not a psychologist, but the patient is able to find comfort.”
One recent patient, who Masembe was told had anger issues, kept missing his daily treatments.
“But he wasn’t angry, he just had a loud voice,” Masembe said. “And he was lonely. He wanted to engage, to have a conversation. I set him up with Hope Link, to help with his transportation issues, and I talk with him now. We joke around and I’ve started to see a shift. He’s coming in five days a week now. He’s slowly starting to trust.”
Lack of trust in a predominantly white medical community was long thought to be the reason Black patients weren’t participating in clinical trials; lack of trust was also cited with regard to COVID-19 vaccine hesitancy in the Black community.
But in both cases, researchers say it’s more about access and structural barriers.
“It’s not the patients who are the issue,” said Hutch researcher Dr. Joe Unger who’s spent the last several years identifying what keeps people from enrolling in trials. “It’s the system itself.”
Unger recently published a meta-analysis of 35 cancer studies, calculating the number of patients who were asked to participate and the number who enrolled.
“The answer was remarkable,” he said. “More than 50% of the time, if they were offered a trial, they would participate. And it did not differ by race or ethnicity — Blacks and Asians and Hispanics were all as likely to agree as white patients, perhaps even moreso.”
Still, overall trial participation is commonly pegged at a rate of around 5%, with even lower rates for Black patients, he said.
“The analysis just turns that on its head and reveals it’s the system that keeps patients from participating in larger numbers, not their willingness,” he said. “The best way to better ensure a diverse enrollment is to make certain all patients are offered a trial when it’s available, irrespective of race or ethnicity.”
Walker, the patient advocate, also believes Black cancer patients want to be in cancer clinical trials and is currently collaborating with two advocacy organizations on a national survey of Black cancer survivors, trying to determine why they would or wouldn’t enroll. She’s also started mentoring patients at the request of her new oncologist. (She has a new palliative care doctor, as well, who easily got her pain under control.)
Like Masembe, she’s trying to advocate for those who have trouble advocating for themselves.
“Some of the people in my community don’t have internet, they don’t know how to do telehealth or they can’t read,” she said. “I’m advocating for them.”
Morehead said lifting up the voices of the people in need is how you bring about real change.
“To really address systemic issues and equity, it’s important to have the voices of those most affected in the room or at the table,” he said. “The first thing we do is find those voices, give them a platform. When I’m out there talking to people, I listen as much as I speak. You can’t achieve equity without going to the community and engaging them in dialogue, getting their perspective and including them in future solutions and ideas.”
Will these efforts make a difference in cancer outcomes for patients? These two health equity heroes think so.
“This program is going to change lives,” Masembe said. “I feel proud to work in an organization that’s open to change and being more inclusive. It’s going to take time, but I feel like it’s going to set a foundation for how we can rebuild the broken trust between patients and caregivers. And also put a spotlight on systemic biases not just in cancer, but the delivery of all health care.”