“Creating a schedule that works for the patient can be challenging,” she said. “There are instances where we may work on a complex schedule adjustment for a patient that can take a lot of time, discussion and critical thinking. But the feeling of finding a solution and being able to create a schedule that is more manageable for the patient makes all the time and effort worth it.”
Team coordinators must take into consideration many factors and meeting each patient’s unique scheduling needs is one of their biggest challenges. Anesthesia patients can only be treated when an anesthesiologist is on site and need to be done early in the day, for example. Some patients need to start treatment within just one to two days of meeting with their physician. And some equipment is shared between rooms; the team must ensure that it will be available for the radiation therapists when needed.
“When we have a full schedule, we treat from 7:30 a.m. until sometimes as late as 11 p.m. and that can be a challenge when we have to relay late treatment times to the patient,” said team coordinator lead Tina McCoy. “We feel grateful when we can help patients optimally navigate their treatment and support them while they receive proton therapy.”
Sometimes may be unforeseen circumstances that affect a patient’s schedule; the team coordinators also need to handle that.
“Machine downtime can be extremely stressful when it is for an undetermined or extended amount of time,” said Jenny Dang. “When downtime occurs, we keep patients informed on the treatment room status, reschedule treatments and other appointments and update patient charts.”
When a team coordinator first starts at Fred Hutch, they are trained in-person for the first month. They meet with the different teams at the proton therapy facility such as nursing, medical physics and radiation therapy to get a deeper understanding of the many roles and how a team coordinator collaborates with them. They receive in-depth training on health care software such as EPIC, Mosaiq and Vantage. The team coordinators take turns working on different treatment plans, including complex ones, to stay well-versed on scheduling of all types of plans.
“This position challenges us to always continue learning and growing,” said DeMarco. “We are collectively discovering more efficient ways to improve our workflow as well as developing resources that will help future treatment coordinators be successful in this role. The nature of scheduling is often more efficient when we strategize together on best practices in scheduling.”
To keep her team happy in a mostly work-from-home environment, DeMarco gets creative with finding ways to spend time together and bond outside of work. The team has quarterly employee events like BBQs and bowling, and the team makes coffee runs to cafes together. Sharing shout outs at bi-weekly team meetings to recognize each other’s hard work also helps the team stay motivated.
“And of course, helping to navigate this journey alongside our patients and their families is so rewarding and is a daily reminder of why we do what we do,” said DeMarco.